Join the Team

Craft a Legacy. Shape a Future in Luxury.

At Raffi Jewellers, every detail matters. We invite individuals with a passion for excellence and artistry to join us in defining life’s most treasured moments.

THE WORLD OF RAFFI

Why Join Raffi Jewellers

Craftsmanship Culture
Work alongside master artisans and thought leaders in luxury fine jewellery.

Unrivalled Brand Partnerships
Represent and work with the world’s most luxurious and prestigious brands.

Defining Moments, Together
Collaborate with a passionate, dedicated team to create experiences that celebrate love, legacy, and life’s most meaningful occasions.

Meaningful Work
Every role is rooted in purpose—helping clients select or create pieces that become part of their personal story.

Elegant Environments
Join a workplace designed with sophistication and comfort, where beauty inspires every day.

Open Positions

Position: Service Advisor
Location: Cambridge Flagship Boutique

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece.

We love being in the business of creating cherished memories and forging lifelong relationships with our guests. We are honoured to play a small role in your special occasions. And we vow to do everything we can to help elevate special moments to the exceptional. Our Team embodies our core values, professionalism, integrity and care. They provide exceptional assistance to each of their clients by developing their product knowledge and building a meaningful rapport with clients.

Raffi Jewellers operates in 2 locations at our Flagship Boutique in Cambridge and in Conestoga Mall in Waterloo.

Your Impact:
As the Service Lead, you will be entrusted with delivering exceptional, personalized service to our clientele in a prestigious luxury jewelry environment. You will oversee the intake, repair, and pickup processes, providing accurate estimates and ensuring all repairs meet the highest standards. You will maintain meticulous attention to detail when handling precious materials, managing inventory, and ensuring the boutique’s visual standards are upheld. With your refined communication skills and dedication to excellence, you will foster long-lasting client relationships and uphold the brand’s reputation for luxury and precision.

Responsibilities:

Establish and maintain strong client relationships by promptly reaching out to clients via phone and email with repair estimates.
Oversee the intake process for items requiring repair, including completing forms and providing receipts.
Oversee the pickup process for special orders and completed repairs.
Provide accurate and professional repair quotes.
Exercise meticulous attention to detail, particularly when working with precious materials.
Maintain inventory levels and supplies at the service desk.
Collaborate effectively with the workshop and service team to ensure all repair and service deadlines are met.
Coordinate with jewelers and watchmakers to ensure work is completed to the highest standard.
Provide clear timelines for repairs and work closely with the sales team to address sizing and service-related questions, supporting the closing of sales.
Assist with the setup and breakdown of jewelry displays, ensuring visual store standards are maintained.
Operate chemical machinery (such as ultrasonic cleaners and steamers) in adherence to safety protocols.
Follow all health and safety regulations to ensure a safe working environment.
Provide exceptional service via phone, email, and in-person interactions, creating genuine connections with clients.
Handle conflict resolution and de-escalation, ensuring a smooth and positive client experience.
Conduct follow-ups with clients, perform quality control calls, and encourage clients to leave reviews.
Ensure monthly repair targets and KPIs are consistently met.
Maintain highly organized records for private client information, completed and pending repairs in a fast-paced environment.
Articulate client needs clearly and consistently, ensuring accurate and timely communication.
Proactively provide instructions and pass off responsibilities to other team members when necessary.

Must-Haves:

Exceptional attention to detail
Ability to thrive under pressure and manage multiple tasks in a fast-paced environment
Minimum 3 years of previous service experience, with an understanding of warranties, production flow, and service processes
Experience in a luxury retail environment
Highly organized with excellent time management skills

Nice-to-Haves:

Experience with Timepieces
Jewelry Experience or Jewelry Certification (Preferred)
Strong sense of urgency and the ability to prioritize effectively
Professional, elevated manners and demeanor

Required Software Skills:

Outlook Suite
Google Suite (Sheets, Docs)
Microsoft Office Suite (Word, Excel)
POS System
Internal Quoting Software

The Benefits:

On-site parking available
Employee discount
Employee insurance benefits
In-house gourmet coffee
Extensive training programs

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Job descriptions are not intended as nor should they be construed to be, exhaustive lists of all responsibilities, skills efforts and working conditions associated with the job.

Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process.

Apply Now

Position: Luxury Sales Consultant
Location: Cambridge Flagship Boutique

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece.

We love being in the business of creating cherished memories and forging lifelong relationships with our guests. We are honoured to play a small role in your special occasions. And we vow to do everything we can to help elevate special moments to the exceptional. Our Team embodies our core values, professionalism, integrity and care. They provide exceptional assistance to each of their clients by developing their product knowledge and building a meaningful rapport with clients.

Raffi Jewellers operates in 2 locations at our Flagship Boutique in Cambridge and in Conestoga Mall in Waterloo

Your Impact:
As a Luxury Sales Consultant, you will serve as the esteemed ambassador of our brand, embodying its values of excellence, sophistication, and refinement. Your role is pivotal in delivering a world-class, personalized experience to our discerning clientele, who seek the finest in luxury products. You will be entrusted with cultivating long-lasting, meaningful relationships with high-net-worth individuals, offering bespoke services that cater to their unique tastes and desires.

Your expertise will be essential in guiding clients through an exclusive shopping journey, where you will curate selections that reflect their individual preferences, ensuring each interaction is an embodiment of the brand’s unparalleled prestige. In this capacity, you will not only drive sales but also ensure that every customer feels valued and understood, fostering loyalty and repeat business.

Responsibilities:

Client Engagement & Relationship Building:
Build and maintain strong relationships with high-net-worth clients, providing personalized attention and a bespoke shopping experience.

Sales Performance:
Meet or exceed individual sales targets by recommending and selling luxury products, demonstrating deep knowledge of the brand’s offerings.

Product Knowledge:
Stay up to date on the latest collections, trends, and exclusive items within the luxury market to ensure you can offer expert advice to clients.

Customer Experience:
Deliver exceptional, tailored customer service in-store or online. Ensure that all client interactions reflect the brand's luxury standards.

In-Store Visual Merchandising:
Assist in ensuring the store is visually appealing and in line with the brand’s image. Maintain displays and ensure products are well-presented and maintained.

Event Planning and Coordination:
Assist with organizing and attending VIP events, private showings, and other luxury brand experiences to engage and retain high-value customers.

Product Customization and Special Orders:
Assist clients in customizing their products, placing special orders, and ensuring that their unique needs and desires are met.

Feedback & Market Insight:
Collect and relay customer feedback, competitive insights, and market trends to management to improve product offerings and service.

Team Collaboration:
Work with the broader team to achieve store targets and ensure that the store meets high operational standards, including inventory management and stock replenishment.

Must-Haves:

Minimum 2-3 years of experience in luxury retail, sales, or customer service roles.
Exceptional communication, interpersonal, and negotiation skills.
Ability to understand and anticipate client needs, providing personalized recommendations.
Professional demeanor with a polished and upscale appearance.
Strong organizational and time-management skills.
High level of discretion and confidentiality in handling client information.